Privacy Policy

Privacy Policy for Debonnaire Construction

Last Updated: February 1, 2025

Debonnaire Construction ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, interact with our chat widget, engage with our Facebook and Google advertisements, and contact us via email, SMS, or social media. This Privacy Policy also describes your choices regarding your personal information, including your rights to opt in or opt out of marketing communications. By using our services or providing your information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that can identify you, such as:

Contact Information: Your name, email address, phone number, and physical/mailing address.

Demographic Information: Age, gender, and other details that help us better understand our customers.

Communication Information: Content of your communications with us through email, SMS, website forms, chat widgets, or social media.

Marketing and Advertising Data: Data collected through our marketing efforts, including details from A2P (Application-to-Person) messaging, email and SMS campaigns, Facebook advertising, and Google Ads.

1.2 Non-Personal Information

We may also collect non-personally identifiable information such as:

Usage Data: Information on how you access and use our website and online services.

Technical Data: IP addresses, browser type, operating system, referring URLs, and other technical data collected through cookies and similar technologies.

2. How We Collect Your Information

2.1 Directly from You

Website Forms and Chat Widget: When you fill out forms or interact with our chat widget.

Social Media and Advertising Platforms: When you contact us via social media platforms or engage with our Facebook and Google ads.

Email and SMS: When you subscribe to newsletters or other communications, or respond to our email or SMS campaigns.

2.2 Through Third-Party Services

CRM Integration: We use a Customer Relationship Management (CRM) system to manage and store your information. All details submitted through our website, chat widget, social media, or advertising campaigns are imported into our CRM.

Advertising Partners: We may receive data from our advertising partners (e.g., Facebook, Google) to enhance and optimize our marketing efforts.

3. How We Use Your Information

We use your information for purposes including, but not limited to:

Providing Services: To respond to inquiries, provide estimates, and perform roofing services.

Marketing Communications: To send you marketing messages, including emails and SMS messages. By submitting any form on our website or contacting us via social media, you expressly consent to receive marketing messages from us.

Advertising: To tailor and deliver ads to you via Facebook, Google, and other platforms.

Improving Our Services: To analyze website usage, improve our online presence, and enhance our customer service.

Compliance and Legal Obligations: To comply with applicable laws and regulations and protect our rights.

4. Consent for Marketing Communications

By providing your contact information through any of our channels (website forms, chat widget, social media, or direct communications), you are opting in to receive marketing messages from us via email, SMS (including A2P messaging), and other platforms. If you do not wish to receive such communications, please indicate your preference at the time of submission where applicable, or follow the unsubscribe instructions provided in our messages.

5. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers: We share your data with trusted third-party service providers, including our CRM provider and advertising partners, solely for the purposes of delivering services, analyzing data, and conducting marketing campaigns.

For Legal Reasons: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas.

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your personal information may be transferred.

6. Your Rights and Choices

6.1 Opt-Out and Data Removal

Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by replying with “unsubscribe” to SMS messages.

Data Removal: You have the right to request the removal of your personal information from our CRM system. To request removal or any other action regarding your data, please email us at [email protected].

6.2 Access and Correction

You may request access to the personal information we hold about you and ask for corrections or updates to inaccurate data. Please contact us using the details provided below.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no security system is impenetrable, and we cannot guarantee the security of your information transmitted to our site.

8. Third-Party Links and Services

Our website and services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so that we can delete it.

10. International Users

While our services are based in Louisiana, USA, they may be accessed by users worldwide. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our data protection laws may differ from those in your country.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with our policies and practices, please do not use our services.